Customer Help
Our happiness team is always here to assist.
📦 Orders & Shipping – FAQ
Simply browse our store, select your desired spiritual products, and click “Add to Cart.” Once done, proceed to checkout and complete your payment securely.
Yes. You must Register or Log in to place an order. Guest checkout is not available.
We accept Credit/Debit Cards, UPI, Net Banking, and Wallet payments.
For international customers, Credit & Debit Cards are accepted. (We do not accept PayPal.)
You will receive an order confirmation email and WhatsApp/SMS update immediately after placing your order.
Within India: 3–5 business days
International Orders: 7–15 business days (depending on customs)
Shipping times may vary during festivals or high-demand seasons.
There is no free shipping. The cost is calculated automatically at checkout based on item weight and delivery location.
Yes! Once your order is shipped, you’ll receive a tracking link via email/WhatsApp.
Yes, we ship worldwide 🌍. Please note that customs duties/taxes (if any) are the buyer’s responsibility.
If your order is delayed, please check your tracking link. If you still need help, contact us via email or Whatsapp.
Yes, but only if your order hasn’t been shipped yet. Contact us immediately for changes. Our Customer Care Number: +91 9087808808.
Yes, express shipping is available for select locations at an additional charge. Contact us before placing your order.
🔄 Returns & Exchanges - FAQ
No. We do not accept returns under any circumstances.
Yes. We accept exchanges only in the following cases:
Wrong product delivered
Damaged product received
Please contact us within 48 hours of delivery and provide:
Clear pictures of the product
A full package opening video showing the unboxing from the sealed package
Our team will verify and arrange the exchange after reviewing the proof.
Yes. The product must:
Be unused and in its original packaging.
Have all tags, accessories, and free gifts (if any) included.
Match the damage/issue shown in your submitted proof.
Have a valid unboxing video showing the issue clearly.
If the mistake is from our side (wrong or damaged product), we will cover the return shipping charges.
Once we receive and verify the returned item, the replacement will be shipped within 3–5 business days. Delivery times may vary depending on location.
Unfortunately, without a full package opening video, we will not be able to process an exchange for damaged or wrong products. This policy ensures transparency for both customers and our team.
No. We do not offer exchanges for reasons such as change of mind, dislike of the product, or personal preference. Exchanges are strictly for wrong or damaged products only.
No. The product must be unused and returned in the same condition you received it, along with its original packaging, tags, and accessories.
No. We only provide product exchanges for eligible cases. Refunds are not available.
Once your exchange request is approved, you must ship the product back within 3 business days. Delays may result in cancellation of the exchange request.